FAQ

Have a question? Check the list below to see if we have your answer. If you don’t see your question, send us a note at
concierge@dimshome.com.

About Dims.

  • Where does the name Dims. come from? +

    “Dims.” is shorthand for “dimensions” and is often used by architects, designers and other people who measure things in the course of their work.

  • Where are your products manufactured? +

    Dims. furniture is currently manufactured in Taiwan. We work with a trusted network of family-run factories to produce our original designs in small batches. Each piece is built by experienced craftsmen who specialize in the type of work at hand, guaranteeing a level of quality unseen at big-box stores and “fast furniture” brands.

General

Returns

Checkout

  • My card was declined! What happened? +

    Darn, we can’t tell why it was declined on our end but there are a few things to check if your payment didn’t go through. Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system. Your card issuer also may have declined your payment or put a hold on the card for fraud prevention. We recommend calling your card issuer to resolve the issue.

  • I tried placing my order, but received an error. Did my order go through? +

    The good news is that if you see any errors during the checkout process, no orders were processed and no charges were made to your account. Upon a successful checkout, you'll see an order confirmation page and receive an order confirmation email. If you're unclear on anything, don't hesitate to contact us at concierge@dimshome.com.

  • Will my card be charged at the time of checkout or time of shipment? +

    Your card will be charged at the time of checkout. If a product is in stock, it typically ships within 1-2 business days. After your product ships, you’ll receive a notification via email.

  • How is my payment processed? +

    We work with an established payment provider called Stripe. All communication is done via a fully secure connection.

Pre-Orders

Shipping

Trade