Returns

Return Policy

You have 60 days to return an item unless it’s damaged or heavily used. If you request a return within 14 days of delivery, we'll even cover the cost of return shipping back to us. Once we receive it, we'll inspect your returned item. If it's in good condition, we'll issue any appropriate credits and/or refunds. We only accept returns in the original packaging.

To initiate your return, just email us at concierge@dimshome.com within 60 days of receiving the item. In your email, you'll want to include the order number, your name, a brief note describing the reason for return and a photo of the item and its packaging.  

Damaged Items

If you receive an item that was damaged in transit or is defective, we'd be happy to send you a replacement. Just email us at concierge@dimshome.com within 72 hours of receiving the item to request an exchange. In your email, you'll want to include the order number, your name, a brief note describing the damage or defect and photos of the same.

Exchanges

Aside from damaged items, we don't have a formal exchange policy. But you’re free to return one product and purchase a different one.