Returns

Return Policy

Unless otherwise stated on its product page, you have 30 days to return a product. We only accept returns in the original packaging. All returns will incur a 10% restock fee. Preorders that have not yet shipped will not incur a restock fee.

Once we receive your return at our warehouse, our team will inspect the returned item. If it is in new condition, we will issue any appropriate credits, less the restock fee. Please allow 5-10 business days for any credits to be processed.

Please consider the following before making a purchase or initiating a return:

  • If the product is not returned in its original packaging, we cannot accept your return.
  • If the product is damaged with scratches, stains, drilling or any other modifications, we cannot accept your return.
  • If you received a preorder perk in connection with your preorder, the full retail value of your perk will be deducted from any credit issued for your return.
  • We do not accept returns of any product due to variance in wood color or wood grain. Like all natural materials, wood inherently differs in color and grain pattern. Each Dims. piece made from wood will display unique variances, which may include knots, lines, color difference, tiger grain, color variation or shadows. All of these are expected and valued characteristics of natural wood. If you do not value this type of variance in wood color or wood grain, we urge you to reconsider your purchase.