Unless otherwise stated on its product page, you have 60 days to return a product. Please note that shipping fees, which help to finance the high cost of shipping large and bulky items, are nonrefundable.
All returns will incur a 10% restock fee, regardless of reason for the return. This fee subsidizes the cost of shipping, quality inspection and any necessary repairs. (Unshipped preorders will not incur a restock fee, however.)
In order to ensure that products remain in resalable condition, we are only able to accept returns in original packaging, which is designed to protect merchandise in transit.
Once we receive your return at our warehouse, our team will inspect the returned item. If it is in new condition, we will issue any appropriate credits, less the restock fee. Please allow 5-10 business days for any credits to be processed. If you received a preorder perk in connection with your preorder, the full retail value of your perk will be deducted from any credit issued for your return.
A few important points to consider before making a purchase or initiating a return:
- Returns must arrive in their original packaging.
- We cannot accept returns on any products showing scratches, stains, drilling or any other modifications.
- We do not accept returns due to variance in wood color or wood grain. Like all natural materials, wood inherently differs in color and grain pattern — every tree is one of a kind. Each Dims. piece made from wood will display unique variances, which may include knots, lines, color difference, tiger grain, color variation or shadows. All of these are expected and valued characteristics of natural wood, and are integral to wooden products.